Shipping + Returns+Exchanges

All orders take regularly take 4-5 business days to process before being shipped. Pre-orders will take 5-7 business days to process before being shipped.

All pre-orders placed between February 6 - February 22 won't be processed until February 23 so please plan accordingly.

To check the status of your order send an email to

Once shipped please allow 2-4 business days to receive your shipment for U.S. orders. We also accept international orders which can take up to 10 business days.

Just Us Curls is not responsible for lost or damaged packages. If you would like, please contact us about adding additional USPS Insurance Coverage.

We do not offer refunds. Exchanges only.

Please ensure that you are ordering the correct length and/or texture of hair prior to purchasing. If you wish to exchange the hair you must notify us within 5 days after receiving the hair. The hair must be unworn, unaltered, and tags still attached for an exchange. No exceptions. You will be responsible for return shipping costs and a 10% restocking fee. Upon receiving your returned items your exchange will be processed within 5-7 days and reshipped.  

If you have any questions feel free to contact us and we will answer any questions you have.

If you would like to order a sample of hair please email

Cancellations will only be granted within 24 hours of purchase.