Shipping + Returns+Exchanges

All orders normally take 5-6 business days to process before being shipped.

Please keep in mind that our hair line is currently not kept in stock so processing times may vary.

To check the status of your order or if you have questions before ordering please send an email to

Once shipped please allow 2-4 business days to receive your shipment for U.S. orders. We also accept international orders which can take up to 10 business days.

Just Us Curls is not responsible for lost or damaged packages. If you would like, please contact us about adding additional USPS Insurance Coverage.

We do not offer refunds or exchanges once the hair has been washed or altered in any way.

Please ensure that you are ordering the correct length and/or texture of hair prior to purchasing. 

If you have any questions feel free to contact us and we will answer any questions you have.

Cancellations will only be granted within 24 hours of purchase.